Shipping Policy

Most orders are processed within 1-3 business days, excluding weekends and U.S. holidays. Processing may take longer during product launches or periods of high order volume. A shipping confirmation is sent when tracking becomes available.

For U.S. destinations, estimated transit time is generally 5-12 business days after the carrier accepts the shipment. Where international delivery is available, estimated transit time is generally 7-20 business days. Available methods, charges, and estimates are shown at checkout when applicable.

When tracking is available, we send a shipment confirmation to the email used at checkout. Carrier updates may take time to appear after a label is created. You can also use our Tracking Orders page.

Customers are responsible for entering a complete and accurate shipping address. Contact us promptly if you notice an error. We cannot guarantee changes after an order has entered fulfillment or shipped.

Where international delivery is offered, customers are responsible for any duties, taxes, customs charges, or import requirements unless checkout states otherwise. Customs processing may extend delivery time.

Contact us with your order number and supporting photos if a package arrives damaged or incomplete. For packages marked delivered but not received, check the delivery area and contact the carrier before requesting further assistance.