Refund Policy

We stand behind the quality of our products and aim to provide you with a pleasant shopping experience. Below is our complete refund and return policy. By placing an order with us, you agree to the following terms.

1. Return & Refund Eligibility

We offer a 7-day satisfaction guarantee. You may apply for a return or full refund within 7 calendar days after you receive your package.

To be eligible for return, products must be unused, unopened, in original packaging and in resalable condition. Damaged products caused by improper use will not be accepted for return.

2. Non-Refundable Situations

• Products that have been used, opened, damaged or lost original packaging
• Items returned after the 7-day valid period
• Free gifts and promotional accessories
• Return requests without valid order information or proof of receipt

3. How to Apply for Return & Refund

Please contact our customer support first with your order number and detailed reason for return. We will send you return instructions within 24 hours.

Do not send items back without our confirmation. Unauthorized returns will not be processed.

4. Shipping Fees for Returns

If the return is caused by product quality problems or our delivery error, we will cover the return shipping cost.

If you return goods due to personal reasons, you will be responsible for the return shipping fee. Original shipping fees are non-refundable.

5. Refund Processing Time

After we receive and inspect your returned items, we will initiate the refund within 3-5 business days. The funds will be returned to your original payment account.

The actual arrival time of the refund depends on your payment provider and bank processing rules.

6. Damaged or Lost Packages

If your package arrives damaged or missing items, please contact us immediately and provide clear photos. We will arrange a replacement or full refund for you free of charge.

Contact Support

If you have any questions about return, exchange or refund, please feel free to contact our team.