Store policy
Refund Policy
Eligibility, return instructions, and refund timing for FEUCI orders.
Return eligibility
You may request a return within 7 calendar days after receiving your package. Products must be unused, unopened, in their original packaging, and in resalable condition.
Non-returnable items
Opened or used personal-care products cannot be returned for hygiene and safety reasons unless they arrived damaged or defective. Items without original packaging, free gifts, promotional accessories, and requests submitted after the return period are not eligible.
Start a return
Email us first with your order number, the reason for your request, and photos when the item is damaged or incorrect. Do not send items back without approval. We will provide return instructions after review.
Return shipping
For verified product-quality issues or fulfillment errors, FEUCI covers reasonable return shipping. For eligible preference-based returns, the customer is responsible for return shipping and original shipping charges are not refundable.
Refund timing
After an approved return is received and inspected, we will notify you of the decision. Approved refunds are initiated to the original payment method within 3-5 business days. Your bank or payment provider may require additional processing time.
Damaged or incorrect items
Contact us promptly with your order number and clear photos of the product and packaging. We will review the issue and provide an appropriate replacement, refund, or other resolution.